Refund Policy
Last updated November 10, 2026
The 6-Month Pass ($9.99) is a one-time payment for one country’s test. It never renews, so you are never charged again unless you buy another pass. There are two ways to get your money back.
1. 14-day money-back
Changed your mind, bought the wrong country, or the pass wasn’t what you expected? Ask within 14 days of buying and we refund the price, less the card processing fee. You don’t need to give a reason.
2. 🛡️ Pass Guarantee
If you don’t pass the official test, we refund your pass, less the card processing fee, when all of these are true:
- You had an active pass for that country before your official test.
- You passed at least 3 CivicPass mock tests in a row for that country before the test.
- You email us within 30 days of your official test, with the official result showing it wasn’t a pass. Cover any ID numbers you don’t want to share.
- It’s your first Pass Guarantee claim for that country.
Mock test results are saved only in the browser you studied in. We may ask for a screenshot of your Progress page from that browser.
The card processing fee
When you pay, our payment provider Stripe charges us a fee, and it doesn’t give that fee back when we refund. So a refund is the $9.99 you paid, less the fee Stripe charged on your payment. That’s about $0.59 for a US card and at most $0.85 for a card from another country. We tell you the exact amount when we issue the refund.
We charge in US dollars. If your bank converted the payment from another currency, it converts the refund back at that day’s rate, and any foreign transaction fee your bank charged is between you and your bank.
How to ask for a refund
Email support@getcivicpass.com from the Google account you bought with, or tell us which account that is. Say which country’s pass it is. For the Pass Guarantee, attach your official result. We reply within 2 business days.
What happens next
- The money goes back to the card or wallet you paid with, through Stripe. Banks usually show it within 5–10 business days.
- Your pass for that country ends as soon as the refund is issued. Your free plan and study progress stay.
- A refund covers the whole pass. We don’t refund part of a pass for time you didn’t use.
Charged by mistake?
If you were charged twice or something went wrong with payment, email us and we’ll fix it, whenever it happened. A charge that was our mistake is refunded in full, with no fee kept back. Please contact us before disputing a charge with your bank. It’s faster for you, and a dispute can’t be undone once it’s opened.
Your legal rights
This policy adds to your rights under the consumer law where you live, such as the Australian Consumer Law or the UK Consumer Contracts Regulations. It doesn’t replace or limit them, and a refund you’re owed under those laws is paid in full, with no fee kept back.
Your pass is digital content that starts as soon as you pay. Before paying, you ask us to start it straight away and confirm you understand that you then lose the legal right to cancel (in the UK, the 14-day cancellation right). The 14-day money-back above still applies.